Code of Professional Conduct and Practice
As a marketing & communications consultant:
- Put client interests first, doing whatever it takes to serve them to the highest possible standards at all times
- Consider for each potential new engagement the possibility of it creating a conflict of interest, or the perception of such a conflict, and, if such a conflict is identified, take all reasonable steps to protect the interests and confidentiality of each client
- Act independently and objectively, and exercise professional care to establish the facts of a situation and bring to bear an informed and experienced judgment
- Allow any action or recommendation made, if necessary, to be reviewed by my professional peers to confirm that we have acted in a proper way
- Continue to develop our marketing consulting competences and keep up-to-date with best practice
In the interests of customers, suppliers and business partners:
- Strive for excellence at all times
- Exemplify the highest standards of professional behavior and performance
- Remain accountable for our actions
- Disclose any personal interest which may affect our managerial decisions
- Act only within our level of competence and advise otherwise when asked to act beyond it
- Continue to develop our marketing and communications competences and keep up to date with best practice
- Safeguard confidential information and not seek personal advantage from it
- Act reasonably and justifiably in identifying and resolving conflicts of values, including those of an ethical nature
For the client who employs us and/or with which we work in partnership:
- Uphold its lawful policies and practices and seek to enhance them in the interests of good management practice
- Seek to reconcile personal and corporate values
- Identify, support and communicate relevant policies, practices and information
- Seek to identify and promote enhancements to organization structure, procedures and controls
- Act in a manner which supports the organization's overall objectives and contributes to the achievement of targets set
- Be accountable for achieving the objectives, projects and tasks that I undertake to deliver
- Safeguard the reputation and assets of the organization
- Exhaust all available internal remedies for dealing with matters we perceive to be improper before resorting to public disclosure
In the interests of customers, suppliers and business partners:
- Ensure that we properly understand their interests and respond to them in a balanced manner
- Establish, maintain and develop business relationships based on mutual confidence and trust
- Refrain from entering into any agreement or undertake any activity which is unlawful or anti-competitive
- Ensure that agreements entered into or activities undertaken are consistent with the interests of the organization and demonstrate good management practice
- Neither offer nor accept gifts, hospitality or services which could create, or imply, an improper obligation
- Safeguard all confidential information which comes into our possession
For the wider community:
- Ensure that we are aware of, and comply with, all relevant legislation and regulations
- Act to avert or mitigate any harmful outcomes, whether short or long term, of present and proposed managerial actions
- Be honest, open and truthful in all external communications
- Respect the natural environment and seek to conserve resources wherever possible
- Respect the customs, practices and reasonable ambitions of others, where these may differ from our own